INFORMATION TECHNOLOGY SUPPORT TECHNICIAN 

VACANCY TITLE: INFORMATION TECHNOLOGY SUPPORT TECHNICIAN

VACANCY REF: JC0131

VACANCY TYPE: FULL-TIME

AREA: ALTON, RICHARDS BAY

TIME CONDITIONS: DAYSHIFT

WORKING HOURS: 40 HOURS

SALARY: R18,000 – R37,000

CLOSING DATE: 20 AUGUST 2025

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IT SUPPORT TECHNICIAN ROLE SUMMARY:

We are looking for technically skilled candidates with excellent interpersonal skills for the Technical Support position. Technical Support Officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Moreover, Technical Support Officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

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IT SUPPORT TECHNICIAN RESPONSIBILITIES:

Identifying hardware and software solutions.

Troubleshooting technical issues.

Diagnosing and repairing faults.

Resolving network issues.

Installing and configuring hardware and software.

Speaking to customers to quickly get to the root of their problem.

Providing timely and accurate customer feedback.

Talking customers through a series of actions to resolve a problem.

Following up with clients to ensure the problem is resolved.

Replacing or repairing the necessary parts.

Supporting the roll-out of new applications.

Providing support in the form of procedural documentation.

Managing multiple cases at one time.

Testing and evaluating new technologies.

Conducting electrical safety checks on equipment.

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IT SUPPORT TECHNICIAN REQUIREMENTS:

Degree in Computer Science or Information Technology.

Certification in Microsoft, Linux, or Cisco is advantageous.

Prior experience in tech support, desktop support, or a similar role.

Proficiency in Windows/Linux/Mac OS.

Experience with remote desktop applications and help desk software.

Attention to detail and good problem-solving skills.

Excellent interpersonal skills.

Good written and verbal communication.

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THE COMPANY’S EMPLOYMENT EQUITY PLAN AND TARGETS WILL BE CONSIDERED AS PART OF THE RECRUITMENT PROCESS ALIGNED TO THE GROUP’S EMPLOYMENT EQUITY STRATEGY. JAWET CONSTRUCTION ACTIVELY SUPPORTS THE RECRUITMENT OF PEOPLE WITH DISABILITIES. 
INTERESTED CANDIDATES WHO MEET THE ABOVE CRITERIA ARE REQUESTED TO CLICK APPLY ONLINE BELOW.
SHOULD YOU NOT RECEIVE FEEDBACK TWO WEEKS AFTER THE CLOSING DATE, KINDLY CONSIDER YOUR APPLICATION UNSUCCESSFUL.